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Frequently Asked QuestionsShoppingHow do I know if an item is in stock? Shipping and HandlingIf I place my order today, when will I receive it? PaymentWhat forms of payment do you accept? Order StatusHow can I check the status of my order? ReturnsWhat is your return policy? Error MessagesI got a credit card or address error message when I tried to submit my order, What do I do? Our SecurityDo you have a security guarantee? Privacy Policy FAQ’sCalifornia Proposition 65SHOPPINGHow Do I Know if an Item is In Stock?If you can add the product to your cart it is in stock and ready to ship. BACK TO TOPIf An Item Is Out Of Stock, When Will It Be Back In Stock?When an item is out of stock, we are unable to give a specific date on when that item will be available. However, you can be notified by e-mail as soon as the item is back in stock by providing your e-mail address into the "Coming Soon" box on the Product Page. BACK TO TOPCan I Get A Catalog?BuyStarWarsActionFigures.com has decided to Go Green and help our environment and therefore will not be producing a catalog. We apologize for any inconvenience, but hope you’ll use our navigation or search tool to browse our wide variety of products. BACK TO TOPCan I Cancel My Order?Once an order is placed we are unable to make changes to or cancel your order. BACK TO TOPSHIPPING AND HANDLINGIf I Place My Order Today, When Will I Receive It?Estimated delivery dates are listed with the shipping options in the shopping cart. BACK TO TOPDo You Ship Internationally?Yes. We ship to over 200 countries. To see our list of countries you can add your item(s) to the shopping cart and then select your country under shipping information. Delivery time normally takes 5-10 business days. BuyStarWarsActionFigures.com is not responsible for packages delayed by customs. BACK TO TOPDuties and Taxes:Your package may be subject to import duties and taxes that are levied once the package reaches your country. Customs policies vary widely from country to country; you should contact your local customs office for further information. You are responsible for any taxes and duties imposed on your package. If for some reason your package is released to you without payment for the custom/duty charges and your custom charges are billed back to us, we will charge your credit card for the amount due. By accepting your package(s), you are giving us the right to charge your credit card for any taxes and duties imposed by your government. BACK TO TOPDo You Ship to Military Addresses?Yes. All orders will be shipped through the US Post Office. Delivery times will vary based on the final military destination. BACK TO TOPWhat Happens When My Address has to be Changed?Packages that are shipped with an incorrect address provided by the customer during the order process will be subject to an additional $14 charge if the address must be changed by the carrier in order for the package to be deliverable. BACK TO TOPPAYMENTWhat Forms of Payment Do You Accept?We accept: Visa, MasterCard, Discover Card, American Express or Purchase Orders. You may also use check cards or ATM cards, as long as they are connected with one of the major credit card companies listed above. BACK TO TOPORDER STATUSHow Can I Check My Order Status?Click Here to check your order status. BACK TO TOPRETURNSWhat is your return policy?Click Here to view our Return Policy. BACK TO TOPHow Do I Return My Order?We offer thousands of products, most of which can be returned within 14 days from your Order Date. Refunds are for the cost of the merchandise only and do NOT include shipping and handling charges.
NOTE: Orders placed between October 10th and November 1st are not eligible for a return. BACK TO TOPCan I Exchange the item(s) I ordered?Yes. To exchange an item follow the steps below.
ERROR MESSAGESI Got A Credit Card or Address Error Message When I Tried to Submit My Order. What Do I Do?Contact our Customer Service Department at 507-386-8350 to help you through the process. BACK TO TOPSECURITYDo You Have a Security Guarantee?We take your security seriously and will use every precaution necessary to ensure that your shopping experience is safe and exciting! We use the best technology available to keep your private information and credit card information as secure as possible. Also, we do not sell any information to third parties. To help protect you from identity theft and credit card fraud, we have teamed up with ScanAlert™ and are tested and certified daily to pass the FBI/SANS Internet Security Test. The "live" HACKER SAFE® mark appears only when a web site's security meets the highest security scanning standards of the U.S. government, Visa, MasterCard, American Express and Discover. BACK TO TOPPRIVACYHow is my privacy protected?We value your business, and your trust. Therefore, we will not sell, rent, nor give away any e-mail address to other businesses. The reason we request your e-mail address is so we will be able to send you information regarding your order, (order confirmation, shipping and tracking information). BACK TO TOPCALIFORNIA PROPOSITION 65Product materials statementWARNING: Some products purchased might contain chemicals known to the State of California to cause cancer and birth defects or other reproductive harm in accordance with California's Prop 65. | ||||
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